Tracking order

At CrepeLoom, we understand that waiting for your new styling tools—whether it's a precision blow dryer, a deep-cleansing brush, or a curling iron—is exciting. We also know that knowing exactly where your package is brings peace of mind. That’s why we have built a transparent, hassle-free order tracking system that keeps you informed from the moment your order leaves our warehouse until it arrives at your doorstep.

How to Track Your Order

Tracking your CrepeLoom order is simple and requires no account or login. As soon as your order is packed and handed over to our shipping partner, we will send a confirmation email to the address you provided at checkout. This email contains your unique Tracking Number and a Carrier Link specific to your shipment.

To follow your package’s journey, please follow these three easy steps:

  1. Locate your tracking number: Check the email we sent with the subject line “Your CrepeLoom order has shipped.” The tracking number is clearly listed in the body of the email.
  2. Click the carrier link provided: For your convenience, the email includes a direct link to the official carrier’s tracking page (e.g., USPS, UPS, FedEx, or DHL). Simply click it to see real-time status updates.
  3. Use a universal tracking tool (optional): If you prefer to track multiple orders from different stores in one place, or if the carrier link is not working, you can copy your tracking number and paste it into any reliable third-party tracking service.

Recommended Third-Party Tracking Tool

For a seamless, global tracking experience, we highly recommend 17TRACK. It is a free, widely trusted platform that consolidates tracking information from over 1,000 carriers worldwide. Here’s how to use it:

  1. Visit www.17track.net .
  2. Copy your CrepeLoom tracking number from the shipping email.
  3. Paste the number into the search bar on the 17TRACK homepage and click “Track.”
  4. You will instantly see the latest status, location history, and estimated delivery date.

17TRACK also offers a mobile app for iOS and Android, so you can receive push notifications every time your package moves. This is especially useful for international shipments.

What to Do If Your Tracking Information Isn’t Updating

It is normal for tracking updates to take 24–48 hours to appear after you receive your shipping confirmation, especially during peak seasons or for international orders. If your tracking status remains unchanged for more than 3 business days, please allow an additional 24 hours—carriers sometimes delay scanning at transit hubs.

If after that period you still see no movement, or if your tracking number shows as “not found,” please do not hesitate to reach out to our dedicated support team at [email protected]. Include your order number and tracking number in the email, and we will investigate with the carrier on your behalf within one business day.

Delivery Timeframes & Notifications

Standard domestic orders typically arrive within 5–7 business days, while international orders may take 10–15 business days depending on customs. Once your order is in transit, you will receive automatic email notifications at key milestones: Shipment picked up, In transit, Out for delivery, and Delivered. If you have opted into SMS updates during checkout, you will also receive text alerts for the final two milestones.

Please note that CrepeLoom is not responsible for delays caused by weather, customs inspections, or carrier operational issues. However, we are committed to helping you resolve any delivery concerns as quickly as possible.

Need Further Assistance?

Our customer care team is available Monday through Friday, 9:00 AM to 6:00 PM (EST). For any questions regarding your order, delivery, or tracking, simply email us at [email protected]. We aim to respond to all inquiries within 24 hours.

Thank you for choosing CrepeLoom. We are confident that your new beauty tools will bring you joy, and we are here to ensure your shopping experience is as smooth as your next styling session.