Shipping policy
Shipping Policy
At CrepeLoom, we are committed to delivering your order in a timely and secure manner. This policy outlines our shipping procedures, delivery timelines, and related terms for all purchases made through our online store.
Shipping Method
We currently offer a single, reliable shipping option: Standard Shipping. This method applies to all orders, regardless of destination or order value. Standard Shipping includes tracking information, which will be sent to the email address you provided at the time of purchase.
Shipping Costs
Shipping fees are calculated based on the total weight of your order and the delivery destination. The exact shipping cost will be displayed at checkout before you confirm your purchase. Please note that CrepeLoom does not offer free shipping at this time. All shipping charges are non-refundable once the order has been dispatched.
Processing Time
All orders are processed within 1–2 business days (excluding weekends and public holidays) after payment confirmation. During high-demand periods, processing may take slightly longer, but we will notify you of any delays via email. Once your order has been processed, you will receive a confirmation email with your tracking number.
Delivery Time
Standard Shipping delivery times vary depending on your location:
- Domestic orders: 5–8 business days after dispatch.
- International orders: 10–20 business days after dispatch, depending on customs and local postal services.
Please note that delivery times are estimates and not guaranteed. Unforeseen circumstances such as weather conditions, customs delays, or carrier issues may affect the actual delivery date.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. If you do not receive this email within 24 hours of dispatch, please check your spam folder or contact our support team at [email protected].
Shipping Restrictions
We currently ship to most countries worldwide. However, some remote regions or destinations with restricted postal services may not be eligible for delivery. If we are unable to ship to your address, we will contact you promptly to arrange a refund or alternative solution.
Customs, Duties, and Taxes
For international orders, the recipient is responsible for any customs duties, import taxes, or brokerage fees imposed by their country's customs authority. These charges are not included in the product price or shipping cost and are the sole responsibility of the buyer. Please contact your local customs office for more information on potential charges.
Lost or Damaged Packages
If your package arrives damaged or is lost during transit, please contact us within 7 days of the expected delivery date. Include your order number and a description of the issue, along with any supporting photos if applicable. Our team will investigate the matter and provide a resolution, which may include a replacement or refund, depending on the situation.
Address Accuracy
Please ensure that your shipping address is complete and accurate at the time of checkout. CrepeLoom is not responsible for packages delivered to incorrect addresses provided by the customer. If you notice an error in your shipping address after placing an order, contact us immediately at [email protected]. We will do our best to correct the address before dispatch, but we cannot guarantee changes once the order has been shipped.
Contact Us
If you have any questions or concerns regarding our shipping policy, please reach out to our customer support team via email at [email protected]. We aim to respond to all inquiries within 24–48 hours on business days.