Terms of service

Welcome to CrepeLoom. These Terms of Service ("Terms") govern your access to and use of the CrepeLoom website, products, and services. By browsing, purchasing, or otherwise interacting with our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of our website immediately.

1. User Agreement

By accessing CrepeLoom, you confirm that you are at least 18 years of age or are accessing the site under the supervision of a parent or legal guardian. You agree to use our website solely for lawful purposes and in a manner that does not infringe upon the rights of others or restrict or inhibit any other user's use of the site.

All content, product descriptions, pricing, and availability displayed on CrepeLoom are subject to change without prior notice. We reserve the right to modify, suspend, or discontinue any part of our service, including product listings, at any time. While we strive to ensure that all information on our site is accurate and up to date, we do not warrant that product descriptions, images, or other content are error-free, complete, or current.

You agree not to attempt to gain unauthorized access to any portion of our website, interfere with its proper functioning, or engage in any activity that could damage, disable, or impair our servers or networks. Any unauthorized use of our website or its content may give rise to a claim for damages and may constitute a breach of these Terms.

2. Limitation of Liability

CrepeLoom shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from: (a) your use or inability to use our website or products; (b) any unauthorized access to or alteration of your transmissions or data; (c) any conduct or content of any third party on our platform; or (d) any product purchased or obtained through our website.

To the maximum extent permitted by applicable law, our total liability to you for all claims arising out of or relating to these Terms or your use of our products shall not exceed the amount you paid to CrepeLoom for the specific product giving rise to the claim. Certain jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

We do not guarantee that our website will be available uninterrupted, secure, or free from viruses or other harmful components. You assume full responsibility for implementing sufficient procedures and checks to satisfy your own requirements for the accuracy and security of data input and output.

3. Intellectual Property Protection

All content on the CrepeLoom website, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the property of CrepeLoom or its content suppliers and is protected by international copyright, trademark, patent, and other intellectual property laws. The compilation of all content on this site is the exclusive property of CrepeLoom and shall not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way without our prior written consent.

The CrepeLoom name, logo, and all related product names, design marks, and slogans are trademarks or registered trademarks of CrepeLoom. You may not use any of our trademarks, service marks, or trade dress in connection with any product or service that is not affiliated with CrepeLoom, in any manner that is likely to cause confusion among customers, or in any way that disparages or discredits CrepeLoom.

You may not use any automated means, including spiders, robots, or data mining tools, to download, scrape, or extract data from our website for any purpose without our express written permission. Any unauthorized use of our intellectual property will terminate the permission or license granted by these Terms and may subject you to legal liability.

4. Refund Policy

At CrepeLoom, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, you may request a refund in accordance with the terms outlined below.

Eligibility for Refund: You may request a refund within 30 days of the original purchase date. To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when you received it. Products that have been used, damaged, or show signs of wear are not eligible for a refund unless the damage is due to a manufacturing defect.

Non-returnable Items: For hygiene and safety reasons, certain products such as cleansing brushes and other personal care devices that have been opened or used cannot be returned for a refund unless they are defective or damaged upon arrival. This policy is in place to protect the health and safety of all our customers.

Defective or Damaged Products: If you receive a defective, damaged, or incorrect product, please contact our support team at [email protected] within 14 days of delivery. We will arrange for a replacement or issue a full refund, including any shipping costs incurred, after verifying the issue with photographic evidence or other reasonable proof.

Refund Process: Once your refund request is received and approved, we will process the refund to your original payment method within 5–10 business days. The time it takes for the refund to appear in your account may vary depending on your financial institution. Please note that original shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping: For eligible returns, you are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. We recommend using a trackable shipping method, as CrepeLoom cannot be held responsible for items lost in transit during the return process.

To initiate a refund or return, please contact us at [email protected] with your order number, product details, and reason for the request. Our customer service team will guide you through the process and provide any necessary instructions.

5. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which CrepeLoom operates, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located within that jurisdiction for any disputes arising out of or relating to these Terms or your use of our website and products.