Faq
Frequently Asked Questions
Welcome to CrepeLoom's Help Center. Below you will find answers to the most common questions about our blow dryers, cleansing brushes, and curling irons. If you cannot find what you are looking for, please reach out to us at [email protected].
What is your return policy?
We offer a 30-day hassle-free return policy on all unused items in their original packaging. If you are not completely satisfied with your purchase, simply contact us at [email protected] within 30 days of delivery to initiate a return. Refunds are processed within 5–7 business days after we receive the returned item.
How long does shipping take?
Standard shipping typically takes 3–7 business days depending on your location. Expedited shipping options are available at checkout for faster delivery. Once your order ships, you will receive a tracking number via email to monitor your package.
Are your products suitable for all hair types?
Yes. Our blow dryers and curling irons feature adjustable heat and speed settings, making them safe and effective for fine, thick, curly, or coily hair. The cleansing brushes come with interchangeable brush heads designed for sensitive, normal, and oily skin types.
Do your curling irons have automatic shut-off?
Yes, all CrepeLoom curling irons are equipped with an automatic shut-off feature that activates after 60 minutes of continuous use. This ensures safety and peace of mind, especially if you forget to unplug the device.
Can I use the cleansing brush on my body?
Absolutely. The cleansing brush is designed for both facial and body use. Simply swap the brush head to the larger body brush attachment (sold separately) for a gentle, full-body exfoliating experience.
How do I clean and maintain my blow dryer?
To maintain optimal performance, unplug the device and wipe the exterior with a soft, dry cloth. Remove the filter cover at the back of the dryer and clean any lint or hair buildup with a small brush. We recommend doing this every two weeks to prevent overheating.
Are your products dual voltage for international travel?
Most CrepeLoom products are dual voltage (100–240V) and come with a universal plug adapter. Please check the product specifications on each item page to confirm. If you have any doubts, contact us at [email protected] before traveling.
What warranty do you offer?
All CrepeLoom products come with a 2-year limited warranty covering manufacturing defects and electrical malfunctions. The warranty does not cover damage caused by misuse, drops, or unauthorized repairs. To file a warranty claim, email us with your order number and a short description of the issue.
Can I purchase replacement parts or accessories?
Yes, we offer a range of replacement parts including brush heads, filter covers, and curling iron barrels. Visit the "Accessories" section on our website or contact [email protected] to order specific parts.
How do I track my order?
Once your order is shipped, you will receive an automated email with a tracking link. You can also contact us at [email protected] with your order number, and we will provide you with the latest status.
Are your products tested for safety?
Yes, every CrepeLoom device undergoes rigorous safety testing and complies with international standards (CE, FCC, and RoHS). We prioritize your safety and the durability of our products.
Do you offer gift wrapping or personalized messages?
At this time, we do not offer gift wrapping services. However, you can include a short gift note during checkout, and we will handwrite it on a card included with your shipment.
What if my product arrives damaged or defective?
We are sorry to hear that. If your item arrives damaged or defective, please contact us within 48 hours of delivery at [email protected] with photos of the issue. We will arrange a free replacement or full refund as soon as possible.
Can I use the blow dryer on wet hair?
Yes, our blow dryers are designed for use on damp or towel-dried hair. For best results, apply a heat protectant spray and use a medium heat setting to minimize damage.
Do you ship internationally?
Yes, we ship to over 40 countries worldwide. Shipping costs and delivery times vary by destination. During checkout, you will see the available shipping options and estimated delivery dates for your region.
How do I contact customer support?
For any questions, concerns, or feedback, please email us at [email protected]. Our support team responds within 24 hours on business days. We are here to help you get the most out of your CrepeLoom products.