Contact us

We’re here to help with any questions about your order, product usage, or our return policy. Our dedicated support team is available to assist you with all CrepeLoom products, including blow dryers, cleansing brushes, and curling irons.

For the fastest response, please email us at [email protected]. We aim to reply within 24 hours on business days. When writing to us, please include your order number (if applicable) and a brief description of your inquiry. This helps us resolve your issue more efficiently.

If you need guidance on how to use a specific device, care instructions, or troubleshooting tips, our team is glad to provide detailed assistance. We also welcome feedback on your shopping experience—your input helps us improve our products and service.

Our mailing address:
Company Name: GRAUTRANS LIMITED
Company Address: UNIT 1604 16/F PORT 33 33 TSEUK LUK STREET KL
Email: [email protected]

Please note that this address is for written correspondence only. For all customer service matters, including order status, product questions, and warranty support, please use the email above. We do not offer phone support at this time.

We value your trust and are committed to making your experience with CrepeLoom smooth and enjoyable. Whether you need help before a purchase or after, we’re just one email away.